Delivery Information
Delivery Information for a Marketplace Website
At Native Fashion, we strive to ensure a smooth and reliable delivery experience for all our customers. Below is detailed information on how our delivery process works, including shipping options, delivery times, and tracking your order.
1. Shipping Options
We offer a variety of shipping options to suit your needs. The availability of these options may depend on the seller and your location:
- Standard Shipping: Usually the most economical choice, with delivery times ranging from 5-10 business days.
- Express Shipping: Faster delivery option, typically within 2-5 business days.
- Same-Day Delivery: Available for select items and locations, orders placed before 8:00 am are delivered the same day.
- Free Shipping: Some sellers offer free shipping on certain products or for orders above a specific amount.
2. Delivery Times
Delivery times depend on the shipping method you choose and the location of both the seller and the buyer. The estimated delivery time for each item will be shown at checkout, so you can choose the most convenient option.
- Domestic Deliveries: Generally take between 3-7 business days.
- International Deliveries: May take 7-20 business days depending on the destination country and customs processing.
Please note that these times are estimates and may vary based on holidays, weather conditions, or unforeseen events.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your delivery through the shipping carrier’s website or our order tracking page.
4. Multiple Sellers
If your order includes items from multiple sellers, they may arrive separately. Each seller is responsible for shipping their products, and you will receive individual tracking information for each shipment.
5. Delivery Costs
Shipping fees are calculated based on the weight, dimensions, and destination of the item, along with the chosen shipping method. These fees are shown at checkout before you confirm your order. Some sellers may offer free shipping promotions for qualifying purchases.
6. Customs and Import Duties
For international deliveries, customs fees or import duties may be applied. These charges are the responsibility of the buyer and vary based on the country’s regulations.
7. Delivery Issues
If you encounter any issues with your delivery—such as delays, incorrect items, or damaged products—please contact the seller directly through our platform’s messaging system. Most sellers are happy to resolve any concerns promptly.
8. Returns and Refunds
If you are not satisfied with your purchase, check the seller’s return policy for instructions on how to return the item. Some sellers may offer free returns, while others may require the buyer to cover the return shipping costs.